Pricing

Transparent by design.

One rate ladder, two ways to use it: hourly support and fixed-price projects. The longer you commit, the lower the rate. No hidden fees. All prices are exclusive of VAT — EU reverse charge applies for cross-border B2B transactions.

1

Rates

Per hour · set by your commitment

Three rates, set by how long you commit. After the assessment, your rate applies to support and fixed-price projects alike — across all your installations.

i

Systems not built by Imbra start with a separate ad-hoc assessment — from €800 (one day) — before any commitment. Commitments and fixed prices are quoted from it.

Ad-hoc
€100
per hour · no commitment
  • Scheduled as available
  • 4-hour minimum
  • Also the assessment rate
Quarterly
€80
per hour · 3-month minimum
  • Minimum 20 hours / month
  • Hours reserved
Annual
€70
per hour · 12-month minimum
  • Minimum 20 hours / month
  • Hours reserved
  • 24/7 on-call add-on
Committed hours Cover support or projects, are billed whether used or not, and expire each month
Extra hours Same rate, scheduled as available
Notes
  1. Reserved capacity is limited; commitments are accepted in order of signing.
  2. 24/7 on-call is an optional add-on to the Annual tier and is quoted separately.
  3. Response times, service levels, and expenses are defined in the Master Service Agreement; scheduling, scope, and deployment responsibilities in each Statement of Work.
2

Engineering Support

Remote · billed by the hour

Escalation support for industrial software systems — the level your own team or vendor calls when they are stuck: incident investigation, root cause analysis, hotfixes, workaround guidance, documentation, and technical exploration.

Out-of-hours 1.5× your rate — evenings after 18:00 CET, weekends, public holidays
3

Project Engagement

Fixed price = estimated hours × your rate

Refactoring, new features, migrations, and integrations. The system assessment (see 1) produces the hour estimate; multiplied by your rate, it is the fixed price — written in the Statement of Work before work starts.

The project consumes its estimated hours, not the hours actually worked: if Imbra's estimate was too low, Imbra absorbs the difference, and the price moves only if the scope does. A project of at least 20 hours per month over three months or more earns the Quarterly rate on its own.

Notes
  1. A day is 8 hours.
4

Pricing Examples

Worked examples · excl. VAT
Small company — one legacy system

Quarterly term, renewed for a year. Two-day assessment of a mid-sized legacy test framework, then support at the minimum volume.

System assessment — 16h × €100 €1,600
12 × 20h × €80 €19,200
Total €20,800 first year
Large company — 100 installations

Annual term at 80 hours a month. Four-week assessment of a complex system estate, then support covering every installation under one agreement.

System assessment — 160h × €100 €16,000
12 × 80h × €70 €67,200
Total €83,200 first year
Project — small integration

No commitment. One-day assessment, then an 80-hour integration bridging two systems.

System assessment — 8h × €100 €800
Integration — 80h × €100 €8,000
Total €8,800 fixed
Project — runtime migration

Quarterly term. A 400-hour project over four months, run with the client's own team — three-day assessment, then migration off an unsupported runtime.

System assessment — 24h × €100 €2,400
Migration — 400h × €80 €32,000
Total €34,400 fixed
Emergency — business hours

No commitment. 8-hour engagement on an already-assessed system, on a weekday, subject to availability.

8h × €100 €800
Total €800
Emergency — weekend

No commitment. 8-hour engagement on an already-assessed system, on a Saturday, subject to availability.

8h × €100 × 1.5 €1,200
Total €1,200

Full terms, including service levels, are defined in the Master Service Agreement.

Not sure which model fits?

Describe your situation and we will recommend the right engagement type.