Transparent by design.
Three published rates, plus a custom model: hourly support and fixed-price projects for engagements from ad hoc to 12+ months. The longer you commit, the lower the published rate. No hidden fees. All prices are exclusive of VAT — EU reverse charge applies for cross-border B2B transactions.
Rates
Three published rates, set by how long you commit, plus a custom model for 12+ month engagements. Your agreed rate applies to support and fixed-price projects alike — across the agreed scope.
We start with a free assessment: a conversation to understand your needs and see whether we are a good fit for each other. Neither side is obliged to proceed. Detailed technical investigation starts from €800 (one day), with scope and price agreed before proceeding.
- Scheduled as available
- 4-hour minimum
- Also the technical investigation rate
- Minimum 40 hours / month
- Hours reserved
- Minimum 40 hours / month
- Hours reserved
- Tailored scope and delivery plan
- Capacity and budget agreed separately
- Terms adapted to project needs
Notes
- Detailed technical investigation examines code, logs or architecture and starts from €800 (one day). We agree its scope, deliverables, time limit and price, and obtain your approval before chargeable work starts.
- You receive written findings covering risks and dependencies, options, a recommendation and a scoped estimate. You keep these findings whether or not you commission further work.
- For systems we already understand, we use existing knowledge and documentation to identify any gaps. We agree only the investigation needed to scope the work; familiarity does not replace necessary checks.
- Quarterly and Semi-annual require at least 40 reserved hours per month. This minimum is non-negotiable.
- Reserved capacity is limited; commitments are accepted in order of signing.
- Custom engagements are for 12+ month projects that need a tailored scope, delivery plan, capacity and budget. They do not imply unlimited work or a rate below €70 per hour. Capacity is typically around 120 hours per month, with the exact capacity and maximum agreed in the contract.
- Response times, service levels, and expenses are defined in the Master Service Agreement; scheduling, scope, and deployment responsibilities in each Statement of Work.
Engineering Support
Escalation support for industrial software systems — the level your own team or vendor calls when they are stuck: incident investigation, root cause analysis, hotfixes, workaround guidance, documentation, and technical exploration.
Project Engagement
Refactoring, new features, migrations, and integrations. Agreed technical investigation, where needed, informs the hour estimate; multiplied by your rate, it is the fixed price — written in the Statement of Work, item by item, before work starts.
The project consumes its estimated hours, not the hours actually worked. A project of at least 40 hours per month over three months or more earns the Quarterly rate; a six-month commitment may use the Semi-annual rate when agreed in writing.
Scope can change without a new Statement of Work. You may swap any item not yet started for new work of the same estimated hours; the price stays the same. Work that adds hours is agreed in a short written change note — the added hours × your rate — and approved before it starts.
If Imbra's estimate was too low, Imbra absorbs the difference.
Notes
- A day is 8 hours.
- For a reserved-capacity engagement, a fixed-price Statement of Work may allocate part of the paid monthly reservation to the project. Those hours are not invoiced again; the Statement of Work identifies the project allocation and remaining support capacity.
- Projects outside reserved capacity are quoted and invoiced separately. Additional work requires written approval and remains subject to availability.
Pricing Examples
Quarterly term, renewed for a year. Two-day technical investigation of a mid-sized legacy test framework, then support at the 40-hour monthly minimum.
Semi-annual term, renewed after the six-month minimum, at an agreed 80 hours a month. Four-week technical investigation of a complex system estate, then support covering the agreed installations under one agreement.
No commitment. One-day technical investigation, then an 80-hour integration bridging two systems.
Quarterly term. A 400-hour project over four months, run with the client's own team — three-day technical investigation, then migration off an unsupported runtime.
No commitment. 8-hour engagement on an already-understood system, on a weekday, subject to availability.
No commitment. 8-hour engagement on an already-understood system, on a Saturday, subject to availability.
Full terms, including service levels, are defined in the Master Service Agreement.
Not sure which model fits?
Start with a free assessment to discuss your needs and whether we are a good fit for each other. Sending a message does not commit you to paid work.